What information you need to give in to use this website?
The information we gather from members and visitors who apply for the various services our website offers includes, but may not be limited to, email address, name, date of birth, educational qualifications a user-specified password, mailing address, zip/pin code and telephone/mobile number or fax number.
If you establish a credit account with us to pay the fees we charge, some additional information, including a billing address, a credit/debit card number and a credit/debit card expiration date and tracking information from cheques or demand drafts is collected.
The user information we collect depends on the context of your interactions with us and the website, the choices you make and the products and features you use. The User Information is used for authentication and account access, If a user registers using social networking platforms such as Facebook, Google and others we may collect personal data you choose to allow us to access through their APIs. When the user accesses our website, data relating to device ID, log files ,Geographic Location, device Information/specification are also collected automatically.
We may use also your personal information for analysis of data, usage trends and to evaluate and improve our website, marketing research , preventing of frauds. In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our website. We identify and use your IP address to help diagnose problems with our server, and to administer our website/apps. Your IP address is also used to help identify you and to gather broad demographic information.
You are responsible for safeguarding the confidentiality of your BM login credentials such as your user id, password, OTP, etc., and for restricting access to your computer/mobile to prevent unauthorized access to your account. We, as a Company do not ask for Password and you are cautioned not to share your password to any persons. You agree to accept responsibility for all activities that occur under your account.
We expect that you would complete the online registration process with fairness and honesty in furnishing true, accurate, current, complete information and with providing recent photos of you which will help you to meet your parameters .We expect you to read the relevant column before keying in the details or selecting the option available or uploading the photo.
If at any point of time we come to know or is so informed by third party or has reasons to believe that any information provided by you for registration (including photos) or otherwise is found to be untrue, inaccurate, or incomplete, we shall have full right to suspend or terminate (without any notice) your membership and forfeit any amount paid by you towards membership fee and refuse to provide our service to you thereafter.
How the website uses the information it collects/tracks?
Maalai.com collects information for data analysis, identifying usage trends,determining the effectiveness of our promotional campaigns and to evaluate and improve our website, products, and services ,marketing research from our users primarily to ensure that we are able to fulfil your requirements and to deliver Personalised experience.
With whom the website shares the information it collects/tracks?
We may share such identifiable information with our associates/affiliates/subsidiaries and such associates/affiliates/subsidiaries may market to you as a result of such sharing. Any information you give us is held with the utmost care and security. We are also bound to cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer/visitor. Where required or permitted by law, information may be provided to others, such as regulators and law enforcement agencies or to protect the rights ,property or personal safety of other members or the general public. We may voluntarily share your information with law enforcement agencies / Gateway service providers / anti- fraud solution provider(s) if we feel that the transaction is of suspicious nature.
From time to time, we may consider corporate transactions such as a merger, acquisition, reorganization, asset sale, or similar. In these instances, we may transfer or allow access to information to enable the assessment and undertaking of that transaction. If we buy or sell any business or assets, personal information may be transferred to third parties involved in the transaction.
How Long Do We Keep Your Information?
What are the Security Precautions in respect of your personal information?
We aim to protect your personal information through a system of organizational and technical security measures. We have implemented appropriate internal control measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Once your information is in our possession, we adhere to security guidelines protecting it against unauthorised access.
How to address your Grievance?
The Grievance officer shall be available between 9 am to 4 pm from Monday to Saturday excluding Sunday's and Public Holidays in Sri Lanka.